The company “Lidia Crochet Tricot” is concerned about the protection of personal data. It is committed to ensuring the highest level of protection to your personal data in accordance with the European and Spanish regulations that are applicable to it in terms of personal data protection.
Who is responsible for the processing of my personal data?
The controller is the company that defines for what purpose and how your personal data is used. The personal data collected on the site, are processed by: LAINE LIDIA CROCHET TRICOT S.L. CIF B40515751 Calle del Curtido n ° 27, 46340 Requena, Valencia, Spain (comercial name: Lidia Crochet Tricot)
Why does LIDIA CROCHET TRICOT collect my personal data?
LIDIA CROCHET TRICOT uses your personal data mainly for the following purposes:
- Order Management and Customer Relationship
We need the information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting and in particular the management of the accounts receivables, the follow-up of the customer relation such as the conducting satisfaction surveys, claims and after-sales service management, selecting clients to carry out studies, surveys and product tests).
- Payment of your orders
When you pay on our site, your payments are secure. LIDIA CROCHET TRICOT does not collect your payment details but only a payment identifier. All of your bank details are collected solely by our payment service provider (BANKIA, Mollie and PAYPAL) which guarantees the security of payments.
- The customization of our services and the messages we send you
Your personal data’s allows us to improve and personalize the services we offer and the communications we send you. For example: we can send you personalized emails or recommend products similar to those you have already purchased or consulted and which correspond to your interests.
- Fight against fraud
The personal data collected on the site are also processed to secure payments and deliveries and thus ensure you an optimal quality of service. LIDIA CROCHET TRICOT determines the level of fraud risk associated with each order. As part of this analysis, LIDIA CROCHET TRICOT is likely to ask its specialized risk prevention service providers to refine its analysis. Some of these providers can be returned to the result of the analysis and can use it on their behalf to feed their own incident file. LIDIA CROCHET TRICOT may, depending on the results of the control carried out on the orders, take security measures, in particular request additional supporting documents. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, to cancel it.
- The security of our website
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempt of malicious or informatique intrusion or any violation of the conditions of use of our Services.
- Personalization of online advertising (targeted advertising)
We may use data that does not identify you directly (technical identifiers or sociodemographic data) to adapt the advertising you view on our site or those of our partners. Your data may be cross-referenced with browsing data and other information collected through our partner relationships and made pseudonymous prior to use, such as your age group or gender for purposes of profiling your user profile. Include interest centers from which advertisements will be served on behalf of advertisers.
- Customer knowledge and statistics and performance of our site
We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We measure the audience, we measure for example the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.
What personal data is collected about me?
What data? We collect and process especially – A picture (optional, only if you want to add an avatar to your customer account) – Your last name, first name – Your billing address, shipment address – Your E-mail address – The password – Your phone number – IP address – Connection data and navigation data – Order history – Products consulted – Shipment incidents – Claims – Geolocation data, for example to offer you our shop in the language of your country. The mandatory or optional nature of the data is reported to you during collection. Some data is collected automatically because of your actions on the site, other information can be transmitted by partners. When? We collect the information that you provide us, especially when:
- You create your customer account on our website
- You place an order on our website
- You browse our site and consult products
- You participate in a game or contest
- You contact our Customer Service
- You write a comment
- You view our ads
What communications can I receive?
– Information and newsletters
- Service emails
Following an order you will receive an email to enable you to track your order or the execution of your contract (order confirmation, information on the delivery of your package …). These service messages are necessary for the proper execution of the orders and services you have requested. The receipt of this information is not related to the choices you would have expressed for the reception of newsletters and commercial offers.
- LIDIA CROCHET TRICOT Newsletters
Following the creation of your account and if you did not oppose it, you will be able to receive information and offers from LIDIA CROCHET TRICOT by electronic communication (email, sms …). These newsletters allow you to keep up to date with the LIDIA CROCHET TRICOT news and the advantages you can benefit from our LIDIA CROCHET TRICOT brand on products similar to those you have already ordered or consulted on the LIDIA CROCHET TRICOT website. We measure the opening rate of our electronic mailings in order to adapt them to your needs. – Product alerts We can propose you alerts to be informed by e-mail, of the availability of a product or some news that may interest you. These alerts allow: – To be kept informed of the next availability of the product you are interested in. The registration to the alert is done by clicking on the button “Add to the waiting list”.On what legal basis and for how long are my personal data processed?
The processing of your personal data is justified by different bases (legal basis) depending on the use we make of personal data. You will find below the legal bases and durations of conservation that we apply to our main treatments. Legal basis of the treatments Among the applicable legal bases:
- The contract: the processing of personal data is necessary for the performance of the contract to which you have agreed.
- Consent: you accept the processing of your personal data by express consent (checkbox, click ….). You can withdraw this consent at any time.
- The legitimate interest: LIDIA CROCHET TRICOT has a business interest in processing your data that is justified, balanced and does not infringe your privacy. With some exceptions, you may at any time object to a treatment based on legitimate interest by notifying LIDIA CROCHET TRICOT.
- The law: the processing of your personal data is made mandatory by law.
The duration of data retention
Most of the data (e.g. your customer account information and order history are kept as long as you are an “active” customer and for a period of 5 years from your last activity (e.g. purchase, login to your account or the expiration of a contract or a guarantee. Your data are then archived with restricted access for an additional duration for limited reasons and authorized by the law (payment, guarantee, disputes …). After this time, they are deleted.
|Purpose of the treatment||Legal bases||Shelf life in operational basis||Archiving||Useful observations|
|Management of orders or services||Contract||5 years from the last activity||5 to 10 years||A customer is active for example when he makes a purchase or connects to his account|
|Using the lidiacrochettricot.com account||Contract||5 years from the last activity||5 to 10 years||A customer is active for example when he makes a purchase or connects to his account|
|Sending messages by email or SMS (e-business prospection)||Consent||3 years from the last activity||N/A||You can withdraw your consent at any time. You must contact us by post, directly via the “Contact” page of the site or at the email address “firstname.lastname@example.org”|
|Targeted advertising / advertising profiling||Consent||13 months from the deposit of advertising cookies||N/A||You have more information to manage advertising cookies in the COOKIES section.|
|Fraud prevention||legitimate interest||3 years from registration on an alert list||N/A||You can at any time submit your comments following the cancellation of your order or the inscription on an alert list.|
|Keeping credit card data after a payment||Law||duration required by applicable tax and accounting laws||N/A||Your bank details are kept by a secure payment provider|
|Retention of analytical data (Google analityques)||legitimate interest||14 months||N/A||You can withdraw your consent at any time. You must contact us by post, directly via the “Contact” page of the site or at the email address “email@example.com”|
Who are the Recipients of my data?
Data transmission to subcontractors The data that we collect can be transmitted to the service providers (subcontractors) – which LIDIA CROCHET TRICOT uses for the realization of its services for the purposes mentioned above for example for the management, the execution, the processing, the payment of your orders, as well as for marketing operations.Sharing data with third parties
For advertising targeting We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without their being able to identify you by name: – For the purposes of advertising targeting on our site or on third party websites (see also cookies and advertising targeting); – To improve our customer knowledge – To allow us to connect your different terminals (computers, mobile phone …) and provide you a harmonized experience on the different devices you use. You can also set your cookie preferences to directly manage cookies in connection with advertising targeting.
How to express my choices about the use of my data?
We are actively working to improve our Choice Manager available in your account to help you better control the use of your data. You may at any time withdraw your consent or object to the use of your data described above: – When creating your account via the boxes or dedicated opposition links when creating an account – Then at any time
- By email to firstname.lastname@example.org
- By mail at: LAINE LIDIA CROCHET TRICOT, Calle del Curtido n ° 27, 46340 Requena, Valencia, Spain.
If you proceed by email or mail It is necessary to indicate us your name, first name, e-mail and address and mentioning the reason of your request and / or the right which you wish to exert. You can also manage your cookies by visiting the websites below: http://www.networkadvertising.org/choices/ http://www.youronlinechoices.com/
What are my rights regarding the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if necessary) and define the fate of your personal data “post mortem” LIDIA CROCHET TRICOT by email: email@example.com or by mail: LAINE LIDIA CROCHET TRICOT, Calle del Curtido n° 27, 46340 Requena, Valencia, Spain. In order to allow us to answer quickly, we thank you to indicate us your name, first name, e-mail, address and if possible your customer reference. Some requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature to verify your identity and specify the address to which you must receive the response. A reply will be sent to you within one month of receiving the request. At any time during the risk analysis carried out by LIDIA CROCHET TRICOT as part of the fraud prevention, you will be able to present your observations. LIDIA CROCHET TRICOT has a Data Protection Officer (DPO) to ensure the protection of personal data. You may contact the LIDIA CROCHET TRICOT Privacy Officer at firstname.lastname@example.org or by mail at “LAINE LIDIA CROCHET TRICOT, Calle Camporrobles 93, 46340 Requena, Valencia, Spain”.
Is my data being transferred outside the European Union?
You are informed that data concerning you may be transmitted for the purposes mentioned above to companies located in countries outside the European Union that have a lower level of data protection than in the European Union. Prior to the transfer outside the European Union, LIDIA CROCHET TRICOT will take all necessary measures and guarantees to secure such transfers. Transfers outside the European Union can be carried out in particular within the framework of our following activities: exploitation of the data in connection with the social networks and analytical data (towards the USA).
What about the personal data of minors?
The services of LIDIA CROCHET TRICOT are not intended for minors accordingly LIDIA CROCHET TRICOT does not deal with data specifically concerning minors. For example, we do not create a marketing profile related to minors. It is the responsibility of the parents and any person exercising parental authority to decide whether their minor child is authorized to use LIDIA CROCHET TRICOT services.
What use of data related to Social Networks?
The use of social networks and services or applications of LIDIA CROCHET TRICOT in connection with these social networks is likely to lead to a collection and exchange of certain data between social networks and LIDIA CROCHET TRICOT. We invite you to consult the personal data protection policies of social networks in order to take precise knowledge of the information that is collected by social networks and that can be transmitted to LIDIA CROCHET TRICOT in connection with its sites and applications as well as the purposes of use of your data, especially for advertising purposes. You will be able to set directly on the social networks the access and the confidentiality of your data. LIDIA CROCHET TRICOT collects on its behalf certain information and personal data related to your activity on the pages of LIDIA CROCHET TRICOT social networks or LIDIA CROCHET TRICOT sites and applications that use the services of social networks. These data are used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by LIDIA CROCHET TRICOT for its own account through LIDIA CROCHET TRICOT applications, sites or services in connection with social networks are governed by these conditions. On the other hand, LIDIA CROCHET TRICOT is not responsible for the use made of your data by the social networks for their own account. “Plug-ins” and social modules Our site uses “plug-ins” or social modules. These include small buttons “I like”, “share” third-party social networks such as Facebook, Twitter, Google + …. that you can find on our sites and applications. They allow you to like and share information from our sites and apps with your friends on social networks. When you visit a page of our sites LIDIA CROCHET TRICOT (web or mobile) containing plug-ins or social modules, a connection is established with the servers of social networks (Facebook, Twitter …) who are then informed that you have accessed the corresponding page of LIDIA CROCHET TRICOT website, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. For example: If you are connected to a social network when you visit https://lidiacrochettricot.com, the social networks you are connected to may mention your visit to your account on social networks. If you use the plug-ins (ex: like), your actions can be recorded and published on your accounts in social networks according to the setting of your social network account. If you do not want social networks to post your actions from plug-ins to your social media accounts, you must sign out of your social networks before visiting our site. Social connect The Social Connect feature allows you to connect to our sites with your social network accounts to facilitate your purchases and access to our services. When you connect to our sites with these third-party accounts, LIDIA CROCHET TRICOT can access certain information in order to offer you a personalized and social experience. Additional information to those already present in your accounts may be requested by LIDIA CROCHET TRICOT for the purposes described above. The information collected by LIDIA CROCHET TRICOT on our sites is not transmitted to social networks without your consent. It is your responsibility to manage your privacy settings on social networks when you want to connect to LIDIA CROCHET TRICOT services with your social network credentials. “Nextend Social Login” stores the first and last name, email address, profile picture (as “avatar”) and access token.
What are the cookies used for advertising targeting?
Links to other websites and social networks
Our Platforms may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before sending them your Personal Data.
|Cookie category||Means of deactivation|
|Analytical and performance cookies||Realytics Google Analytics Spoteffects Optimizely|
|Targeting or advertising cookies||DoubleClick Mediarithmics|
|Social network cookies|
By using online advertising cookies control platforms: With regard to advertising cookies submitted by third parties, you can also connect to the Youronlinechoices website, offered by the digital advertising professionals grouped within the European Digital Advertising Alliance (EDAA). You will be able to refuse or accept cookies used by advertising professionals.