GENERAL SALES CONDITIONS

These General Conditions of Sale are established between:

  1. On the one hand, LAINE LIDIA CROCHET TRICOT, S.L., c / del Curtido n ° 27, 46340 Requena (Valencia) Spain and with CIF B40515751 (comercial name: Lidia Crochet Tricot), commercial register of Valencia n° V-183368 (tomo 10540, folio 88), (UE VAT n° ESB40515751)
  2. And, on the other hand, any person who places an order (hereinafter, the CLIENT).

Orders will be shipped to Spain (Peninsular, Baleares, Ceuta, Melilla and Canarias), Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Gibraltar, Greece, Ireland, Iceland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Albania, Armenia, Azerbaijan, Byelorussia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey Island, Latvia, Liechtenstein, Macedonia, Malta, Morocco, Moldova, Monaco, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican, Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda , Santa Elena, Santo Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, United Arab Emirates, Afghanistan, Saudi Arabia, Australia, Bangladesh , Bahrain, Bhutan, Myanmar, Sri Lanka, Cook Islands, South Korea, Fiji, Micronesia, Taiwan, Philippines, Hong Kong, Guam, Indonesia, India, Iraq, Iran, Solomon Islands, Israel, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, Qatar, Kuwait, Kazakhstan, Laos, Lebanon, Macau, Mongolia, Malaysia, Marshall Islands, Martinique, Maldives, Nauru, New Caledonia, Brunei, Nepal, Norfolk Island, Vanuatu, Niue, New Zealand, Oman, Paraguay, Pakistan, French Polynesia, Papua New Guinea, Palestinian Territories, Pitcairn, Syria, Reunion, Mariana Islands, American Samoa, Samoa, Singapore, Saint Pierre and Miquelon, French Southern Territories, Tonga, Thailand, Tajikistan, Turkmenistan, East Timor, Tokelau, Uruguay, Tuvalu, Uzbekistan, Vietnam, Wallis and Futuna, Yemen, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua , Panama, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Venezuela, British Virgin Islands, Islands Virgin of the United States. These conditions are applicable exclusively to consumers, and in no case is allowed the resale of the products purchased. The execution of an order implies the acceptance of these General Conditions of Sale by the CLIENT, as well as any other specified in the order itself. These conditions are valid for natural persons, not merchants, over 18 years and with the legal capacity to contract. The purpose of these General Conditions of Sale is to define the modalities of sale between the CLIENT and LIDIA CROCHET TRICOT, from the execution of the order, delivery and payment, as well as the after-sales service. LIDIA CROCHET TRICOT reserves the possibility of modifying at all times the present general conditions of sale. In case of modifications, the general conditions of sale in force on the day of the client’s order, will apply.

The execution of an order implies acceptance of these General Conditions of Sale by the CUSTOMER, as well as any other stipulated in the order itself.

These conditions are applicable exclusively to consumers, and in no case is allowed the resale of the products purchased. The execution of an order implies the acceptance of these General Conditions of Sale by the CLIENT, as well as any other specified in the order itself. These conditions are valid for natural persons, not merchants, over 18 years and with the legal capacity to contract.

The purpose of these General Conditions of Sale is to define the modalities of sale between the CLIENT and LIDIA CROCHET TRICOT, from the execution of the order, delivery and payment, as well as the after-sales service.

LIDIA CROCHET TRICOT reserves the possibility of modifying at all times the present general conditions of sale. In case of modifications, the general conditions of sale in force on the day of the client’s order, will apply.

ORDERS

The CLIENT can make his order through the following device:

  • – Via the Internet, through the web page lidiacrochettricot.com, following the established procedure.

To place your order, the CLIENT must provide the personal data requested by any of the procedures indicated above, unless you already have a customer number.

Once the basket is validated, the CLIENT must choose the address and mode of delivery, and validate the mode of payment, this last stage formalizing the contract of sale with LIDIA CROCHET TRICOT.

The performance by the CLIENT of the order is equivalent to the full and complete acceptance of the prices, the description of the products on sale and the General Conditions of Sale, as well as any other specified in the order itself.

All product orders are subject to availability. In the event of difficulties in the supply of the selected product, LIDIA CROCHET TRICOT will inform the CLIENT within a period not exceeding 7 days. You can also view the status of the articles in the customer space available on lidiacrochettricot.com.

If there are difficulties in the supply of products or if there are no items in stock, LIDIA CROCHET TRICOT will reimburse the CLIENT for any amount that may have been paid.

PRODUCT INFORMATION

Lidia Crochet Tricot pays great attention to the information on the essential characteristics of the products through technical descriptions and photographs that illustrate the products (note that colors may vary due to technical reasons and / or tinted changes). All this, is done within the limit of the technique and respecting the best standards of the market.

SHIPMENT

The CLIENT will insert in the web page lidiacrochettricot.com all information useful for the proper processing of the shipment.

Once the payment is received, the order will be prepared for shipment within 24 working hours for Spain.

The shipping price depends on the destination of the package, and will always be added to the total price of the purchase.

LAINE LIDIA CROCHET TRICOT can deliver orders to Spain (Peninsular, Baleares, Ceuta, Melilla and Canarias), Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Gibraltar, Greece, Ireland, Iceland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Albania, Armenia, Azerbaijan, Byelorussia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey Island, Latvia, Liechtenstein, Macedonia, Malta, Morocco, Moldova, Monaco, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican, Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda , Santa Elena, Santo Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, United Arab Emirates, Afghanistan, Saudi Arabia, Australia, Bangladesh , Bahrain, Bhutan, Myanmar, Sri Lanka, Cook Islands, South Korea, Fiji, Micronesia, Taiwan, Philippines, Hong Kong, Guam, Indonesia, India, Iraq, Iran, Solomon Islands, Israel, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, Qatar, Kuwait, Kazakhstan, Laos, Lebanon, Macau, Mongolia, Malaysia, Marshall Islands, Martinique, Maldives, Nauru, New Caledonia, Brunei, Nepal, Norfolk Island, Vanuatu, Niue, New Zealand, Oman, Paraguay, Pakistan, French Polynesia, Papua New Guinea, Palestinian Territories, Pitcairn, Syria, Reunion, Mariana Islands, American Samoa, Samoa, Singapore, Saint Pierre and Miquelon, French Southern Territories, Tonga, Thailand, Tajikistan, Turkmenistan, East Timor, Tokelau, Uruguay, Tuvalu, Uzbekistan, Vietnam, Wallis and Futuna, Yemen, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua , Panama, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Venezuela, British Virgin Islands, Islands Virgin of the United States.

The delivery is made according to the country, by the chosen and available carriers (SEUR-DPD, Correos or Mondial Relay). The price is established according to the weight, the value of the order or the type of delivery.

The CUSTOMER will receive the tracking number by email. With this number he can track the package on the carrier’s website.

The CUSTOMER will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For home deliveries, the package will be delivered to the CUSTOMER after proving their identity. In the absence of the CUSTOMER, the carrier will leave a notice. The carriers can pass a second time to deliver the package, but in this case, the customer will have to call the carrier client service to organize a second delivery attempt.

Packages will remain available at a collection point or carrier’s office for a period of time that was communicated by the carrier. Packages that have not been collected after this period will be returned to the sender. If a package is returned because it has not been picked up during this period of availability, the CUSTOMER must bear the shipping costs. So his order will be refunded, except the shipping costs.

Depending on the destination and the delivery method, the average time of delivery is given for information. We do not guarantee these times.

What to do if parcel is damaged?

Despite all the care we take to prepare our packages, some of them may arrive damaged to our customers. To ensure that your claims can be dealt with as soon as possible, please note the following:

First of all, let us know your problem as soon as possible.

You must immediately refuse a damaged package from the supplier who is supposed to deliver it: the deliverer in the case of a home delivery, the manager of the relay point if you have opted for a delivery in relay point.

If you haven’t been able to refuse the package, and if you find any missing or damaged merchandise after opening your package, contact us by email at contact@lidiacrochettricot.com. We will jointly evaluate the damage suffered and will indicate the steps to be taken to try to correct this damage to the best of our ability. To save time, we advise you to send photography’s of your damaged package as an attachment by e-mail to contact@lidiacrochettricot.com (remember to mention your surname, first name, customer number and order number in your email).

If you have any questions about your delivery, you can reach us by e-mail at contact@lidiacrochettricot.com.  

PRICE AND FORMS OF PAYMENT

The prices of the articles requested will include the corresponding tax at any time. To each order will be added a fixed expense for the cost of shipping including handling, packaging and shipping from our warehouses. The web page will indicate the additional cost related to this concept. Payment will be made once the order has been confirmed.

The CLIENT can choose between the following modalities of payment:

– Credit card

– Paypal

– Direct Bank Transfer

– Giropay

– IDEAL

– Bancontact

– Sofort Banking

– Apple Pay

  • Payment by credit card:

It is a FAST and SECURE payment method. We accept payment by credit or debit card (Visa, MasterCard, American Express). Via the secure payment gateway, in which LIDIA CROCHET TRICOT will never have access to the customer’s bank details.

In the purchase process, you will be asked for three data, card number, expiration date and your identification number or CVC2. If your bank works with virtual secure payment platforms, the system will connect to these.

  • Payment via PayPal:

Through the PayPal payment platform, in which the customer makes the payment directly from their account, or even with a credit card. Lidia Crochet Tricot will never have access to the customer’s bank details. For more information www.paypal.com

  • Payment by bank transfer:

A bank transfer will be made for the total amount of the order (including shipping), to the following account:

Beneficiary: LAINE LIDIA CROCHET TRICOT S.L.

IBAN: ES46 2038 6207 7960 0008 5025

BIC: CAHMESMMXXX

It is very important that the order number – Surname and First name (eg 123456 – Clara Sanchez) is indicated in the infos of the bank transfer.

There is a period of 3 working days to order the transfer after the order is placed.

The order will not be considered effective until we confirm the corresponding entry and therefore, the deadlines begin to count from this date. Payments by bank transfer can have a payoff of 1 to 3 days.

  • Payment by Giropay:

Giropay is a very popular payment method for bank transfer in Germany. Used by more than 15,000 across the country, this makes it a reliable means of payment, renowned among German consumers.

  • Payment by IDEAL:

iDEAL is the most widely used payment method in the Netherlands. It is possible to make a payment with iDEAL via the 10 largest Dutch banks: ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, SNS Bank, Triodes Bank and van Lanschot.

  • Payment by Bancontact:

When paying for your order, you can indicate that you wish to pay by Bancontact. Click on the Bancontact payment button and select your bank. You will then be redirected to your bank where the payment order is ready. Your bank will ask you to complete a series of information and you will authorize the payment. The amount will be immediately transferred from your bank account and we will be informed of the payment of the order.

  • Payment by SOFORT Banking:

SOFORT banking is a means of payment available in 8 European countries, its method of payment is based on the principle of bank transfer. Unlike a regular transfer, the consumer only has to verify the payment. Details such as amount and beneficiary are already completed.

Return policy

The CLIENT has the right to withdraw his order within 14 calendar days without justification.

The withdrawal period will expire on the 14 calendar days of the day that the CLIENT or a third party indicated by the CLIENT, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, the CLIENT must notify LIDIA CROCHET TRICOT, to the following address: Calle del Curtido n° 27, 46340 Requena (Valencia) Spain, writing to us at contact@lidiacrochettricot.com, his decision to withdraw from the contract through a statement.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

In case of withdrawal by the CLIENT, we will refund all payments received no later than 30 calendar days from the date we are informed of your decision to withdraw from this agreement.

  • We do not refund the shipping costs of the package.

We will proceed with this refund using the same payment method used by the CLIENT for the initial transaction. You do not incur any expenses following the refund. If we are unable to manage the refund using the same payment method used by the CUSTOMER, we will proceed with the refund by bank transfer. For this, the client must communicate his banking information to us (IBAN and BIC).

The CUSTOMER must return us the package through a courier, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which he notifies us of his decision to withdraw from the contract. The deadline will be deemed to have been fulfilled if the goods are returned before the deadline has expired.

The CLIENT will be responsible for the direct costs of returning the product.

Only the CLIENT will be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

In case of legal withdrawal, in all cases, we respect all the rights of the CUSTOMER established in accordance with the legislation in force in respect of the refund of the amounts paid.

No refund will be made if the product has been used beyond the opening of it, of products that are not in the same conditions in which they were delivered or that they have suffered some damage, so be careful with the / The products / s while in their possession. Please return the item, including its original wrappings, instructions and other documents in case they accompany it, otherwise the good will suffer a depreciation and will not be refunded.

In no case will the legal deadlines established for the reimbursement be exceeded.

If the CLIENT has any doubts, he can contact us via email contact@lidiacrochettricot.com.

Warranty

LIDIA CROCHET TRICOT informs the CLIENT of the existence of a legal guarantee for the products. In case of lack of conformity by default or error of the article sent, the CLIENT may choose between requiring the replacement or refund of the amount corresponding to the price and shipping costs incurred.

The replacement will be free of charge to the CLIENT and must be made within a reasonable time, from the notification by the CLIENT of the lack of conformity.

If you contract as a consumer and user, we offer guarantees on the products that we commercialize through this website, in the terms legally established for each type of product, thus responding to the lack of conformity of the same that manifests itself within a period of two years from the delivery of the product taking into account the nature of the good marketed and informing of the lack of conformity within two months of being aware of it. It is understood that the products conform to the contract provided that (I) they conform to the description made by us and possess the qualities we have presented on this website, (II) are suitable for the uses ordinarily intended for the products of the same type and (III) present the usual quality and performance of a product of the same type as is reasonably expected. In this sense, if any of the products is not in conformity with the contract, you must inform us.

Intellectual property

All elements of http://lidiacrochettricot.com, which are visual, sound, or video, including the underlying technology, are protected by copyright, trademark or patent.

Comments, suggestions and complaints

Comments and suggestions will be well received. Please send such comments and suggestions through our contact form.

TUTORIALS

The “Lidia Crochet Tricot” tutorials / creations (in any format: PDF, video, etc.) are reserved for personal use and may not be distributed. You can sell the productions from this pattern in limited quantities and by entering the name of the designer:

“Handmade after a pattern by Lidia Crochet Tricot”

Events outside our control

We will not be responsible for any breach or delay in the performance of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Cause of Force Majeure”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
  3. Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
  4. Inability to use trains, ships, airplanes, motor transports or other means of transport, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution that will enable us to fulfill our obligations despite the Cause of Force Majeure.

Total agreement

The present conditions of Sale constitute the total agreement between the referring parties. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.

Applicable law and jurisdiction

Current conditions are ruled by Spanish law.

The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the judges and courts of the user’s domicile.