F.A.Q.

If your questions are not answered here, please do not hesitate to contact us at Lidia Crochet Tricot. We will be happy to help you!

How much do you pay for shipping costs?

The shipping costs depend on the chosen option. Lidia Crochet Tricot sends its packages with Mondial Relay, because it is the cheaper solution. We want to minimize your shipping costs. You can choose between deliveries at the relay point or deliveries at home. From 50 euros for Spain, 80 euros for France and 150 euros for other countries, shipping is free. You can follow your order with the shipment number that you can find in your account/order.

What are the payment methods accepted by Lidia Crochet Tricot?

We accept payments by credit card (Visa and Mastercard), PayPal and bank transfer.

How long it takes to receive your order?

Everything depends on the delivery method that you have choose. In general you receive your order within 3 to 6 days after shipments (shipments made with Mondial Relay).

How secure is shopping in Lidia Crochet Tricot website? Is my data protected?

The Lidia Crochet Tricot web-site is very secure. An SSL security certificate is installed. Moreover, you can see this aspect by the presence of the green padlock, accompanied by the word “Secured” to the left of the URL of the site. All your information is safe. When you make a payment, you do it via a secure server. Lidia Crochet Tricot doesn’t have the access to your banking information.

What happens exactly after placing an order?

Once the order is validated we will prepare it and we will send it within 24 hours. You will receive an email with the tracking number of the package. Then you will receive your package at home or in relay point.

What happens if the order does not suit me?

If your order does not suit you, you have 14 days to change your mind. If there was an error in the order and you did not receive exactly the products ordered, we will exchange or send you the missing products. If you change your mind and you want to return the order, you have to pay the return fee. In any case, you have to send us a mail to our address (LIDIA CROCHET TRICOT, Camporrobles n ° 93, 46340 Requena, Valencia, Spain) or an email (contact@lidiacrochetricot.com) to inform us. You have 14 days to return the package. The products must be in the same condition as you receive them, in their original packaging. We will refund you within 30 days.