F.A.Q.

If your questions are not answered here, please don’t hesitate to contact us at contact@lidiacrochettricot.com. We will be happy to assist you!

How much do I pay for the shipping?
Shipping costs depend on the option chosen. Lidia Crochet Tricot sends its parcels with SEUR-DPD, Mondial Relay or Correos. We want to minimize your shipping costs. You can choose between the available delivery (home or pick-up point). For France and Belgium, the delivery price is reduced from 60 euros, per tranche, to finally arrive at free delivery.

From 60 euros for Spain, 100 euros for France, 120 euros for Belgium and 150 euros for other countries of the European Union, shipping is free.
You can track your order with the shipping number, available in your personal account, for each order, or in the final email confirming your order.

What are the payment methods accepted by Lidia Crochet Tricot?
We accept payments by:
– Bank card
– Paypal
– Bank transfer
– Giropay
– IDEAL
– Bancontact
– SOFORT Banking
– Apple Pay
The payment on our shop is very secure, we have installed a security certificate. Besides, all payments are made on secure platforms.
Payment by bank transfer is not automatic. You receive all the banking information to make the payment in the email confirming your order. You can also find this information on the page of our “Conditions of sale”, in the “Payment” section.
How long does it take to receive your order?
It all depends on the delivery method chosen. Orders are sent very quickly from our warehouse (any order placed from Monday to Friday before 3:00 p.m. is generally sent the same day). We indicate these delivery times for each type of delivery. The delivery times are given for information purposes (so they are not guaranteed).
Is the Lidia Crochet Tricot website secure? Is my information secure?
The Lidia Crochet Tricot website is very secure. We use an SSL security certificate. Besides you can see this aspect by the presence of the green padlock, accompanied by the word “Secure” to the left of the website URL. All your information is safe. When you make a payment, you make it via a secure server. Lidia Crochet Tricot never has access to your bank information.
What exactly happens after placing an order?
Once the order has been confirmed, we will prepare it and send it within 24 hours (generally within 12 hours, except weekends). Once the order has been sent, you will have the tracking number in your personal space, at the order level, or in the final confirmation email. The tracking number becomes effective 24 hours after sending your order, when the package is taken care of by the carrier. Then you will receive your package at home or at a pick-up point.
What happens if the order does not suit me?
If your order does not suit you you have 14 days to change your mind. If there was an error in the order and you did not receive the exact ordered products, we will exchange or send you the missing products. If you simply change your mind and want to return the order to us, you must pay the return shipping costs. Please see our “terms of sale” for more details.