SHIPMENT

The CLIENT will insert in the web page lidiacrochettricot.com all information useful for the proper processing of the shipment.

Once the payment is received, the order will be prepared for shipment within 24 working hours for Spain.

The shipping price depends on the destination of the package, and will always be added to the total price of the purchase.

LAINE LIDIA CROCHET TRICOT can deliver orders to Spain (Peninsular, Baleares, Ceuta, Melilla and Canarias), Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Gibraltar, Greece, Ireland, Iceland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Albania, Armenia, Azerbaijan, Byelorussia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey Island, Latvia, Liechtenstein, Macedonia, Malta, Morocco, Moldova, Monaco, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican, Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda , Santa Elena, Santo Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, United Arab Emirates, Afghanistan, Saudi Arabia, Australia, Bangladesh , Bahrain, Bhutan, Myanmar, Sri Lanka, Cook Islands, South Korea, Fiji, Micronesia, Taiwan, Philippines, Hong Kong, Guam, Indonesia, India, Iraq, Iran, Solomon Islands, Israel, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, Qatar, Kuwait, Kazakhstan, Laos, Lebanon, Macau, Mongolia, Malaysia, Marshall Islands, Martinique, Maldives, Nauru, New Caledonia, Brunei, Nepal, Norfolk Island, Vanuatu, Niue, New Zealand, Oman, Paraguay, Pakistan, French Polynesia, Papua New Guinea, Palestinian Territories, Pitcairn, Syria, Reunion, Mariana Islands, American Samoa, Samoa, Singapore, Saint Pierre and Miquelon, French Southern Territories, Tonga, Thailand, Tajikistan, Turkmenistan, East Timor, Tokelau, Uruguay, Tuvalu, Uzbekistan, Vietnam, Wallis and Futuna, Yemen, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua , Panama, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Venezuela, British Virgin Islands, Islands Virgin of the United States.

The CUSTOMER may choose to have the delivery performed in one of the following ways:

Spain (peninsular):

Zone 1: (Province of Valencia “46”)

  • Correos 48H Home Shipping (2 days): 4.08 euros
  • Correos 72H Home Shipping (3 days): 3.59 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 3.18 euros
  • Punto pack shipping: 2.71 euros
  • Free shipping Correos 72H Home Shipping (starting from 50 euros orders)

Zone 2: (Province of Alicante “03” and province of Castellón “12”)

  • Correos 48H Home Shipping (2 days): 4.99 euros
  • Correos 72H Home Shipping (3 days): 4.40 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 3.58 euros
  • Punto pack shipping: 2.71 euros
  • Free shipping Correos 72H Home Shipping (starting from 50 euros orders)

Zone 3: (Peninsular Spain, except the provinces of Valencia, Alicante and Castellón)

  • Correos 48H Home Shipping (2 days): 5.64 euros
  • Correos 72H Home Shipping (3 days): 4.56 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 3.78 euros
  • Punto pack shipping: 2.71 euros
  • Free shipping Correos 72H Home Shipping (starting from 50 euros orders)

Zone 4: (Baleares)

  • Correos 48H Home Shipping (2 days): 7.05 euros
  • Correos 72H Home Shipping (3 days): 6.47 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 5.23 euros

Zone 4: (Ceuta and Melilla)

  • Correos 48H Home Shipping (2 days): 5.83 euros
  • Correos 72H Home Shipping (3 days): 5.35 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 4.32 euros

Zone 5: (Canarias)

  • Correos 48H Home Shipping (2 days): 11.46 euros
  • Correos 72H Home Shipping (3 days): 8.87 euros
  • Correos 72H OFICINA  (3 days, shipping at the Correos office, the closest to the customer home): 7.13 euros

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of CORREOS, 24/24 h.

The CLIENT will be notified by SMS / e-mail of the arrival of the package.

Portugal :

  • Correos 72H Home Shipping (3 days): 7.7 euros

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of CORREOS, 24/24 h.

France / Monaco:

  • Point Relais Mondial Relay (around 5 days): 5.6 euros
  • Home delivery Mondial Relay (around 5/6 days): 8.76 euros
  • Free Shipping in Point Relais Mondial Relay (around 5 days) (starting from 80 euros orders)

For Relay Point deliveries, with Mondial Relay, you can choose your Relay Point closest to your home directly on our web-site.

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of MONDIAL RELAY, 24/24 h.

The CLIENT will be notified by SMS / e-mail of the arrival of the package.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average delivery time is 3 to 6 days for delivery by Mondial Relay, 4 to 5 days for home delivery. We do not guarantee these delays.

Belgium, Luxembourg:

  • Point Relais Mondial Relay (around 5 days): 5.6 euros
  • Home delivery Mondial Relay (around 5/6 days): 7.51 euros
  • Free Shipping in Point Relais Mondial Relay (around 5 days) (starting from 80 euros orders)

For Relay Point deliveries, with Mondial Relay, you can choose your Relay Point closest to your home directly on our web-site.

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of MONDIAL RELAY, 24/24 h.

The CLIENT will be notified by SMS / e-mail of the arrival of the package.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average delivery time is 3 to 6 days for delivery by Mondial Relay, 4 to 5 days for home delivery. We do not guarantee these delays.

Germany:

  • Home delivery Mondial Relay (around 5/6 days): 6.9 euros
  • Free Shipping at Home Mondial Relay (around 5 days) (from 150 euros)

The customer will receive the tracking number by e-mail. With this number, it will be able to follow the package on the MONDIAL RELAY website, 24/24 h.

The CLIENT will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average time is 3 to 6 days. We don’t guarantee these delays.

United Kingdom:

  • Home delivery Mondial Relay (around 5/6 days): 7.66 euros
  • Free Shipping at Home Mondial Relay (around 5 days) (from 150 euros)

The customer will receive the tracking number by e-mail. With this number, it will be able to follow the package on the MONDIAL RELAY website, 24/24 h.

The CLIENT will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average time is 3 to 6 days. We don’t guarantee these delays.

Austria:

  • Home delivery Mondial Relay (around 5/6 days): 10.13 euros
  • Free Shipping at Home Mondial Relay (around 5 days) (from 150 euros)

The customer will receive the tracking number by e-mail. With this number, it will be able to follow the package on the MONDIAL RELAY website, 24/24 h.

The CLIENT will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average time is 3 to 6 days. We don’t guarantee these delays.

Italy:

  • Home delivery Mondial Relay (around 5/6 days): 9.8 euros
  • Free Shipping at Home Mondial Relay (around 5 days) (from 150 euros)

The customer will receive the tracking number by e-mail. With this number, it will be able to follow the package on the MONDIAL RELAY website, 24/24 h.

The CLIENT will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average time is 3 to 6 days. We don’t guarantee these delays.

Netherlands:

  • Home delivery Mondial Relay (around 5/6 days): 11.47 euros
  • Free Shipping at Home Mondial Relay (around 5 days) (from 150 euros)

The customer will receive the tracking number by e-mail. With this number, it will be able to follow the package on the MONDIAL RELAY website, 24/24 h.

The CLIENT will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For deliveries at home, the package will be delivered to the CUSTOMER after having justified his identity and having affixed his signature. In case of absence of the CLIENT, the carrier will leave a notice of passage. The customer will have to call to arrange a second delivery attempt.

The packages will remain at the CUSTOMER’s disposal for 14 days. Packages that have not been collected after this period will be returned to the shipper.

Depending on the destination and delivery method, the average time is 3 to 6 days. We don’t guarantee these delays.

 

Switzerland, Sweden:

  • Home delivrey (light pack, up to 50 g) (4/5 days): 4.73 euros
  • Home delivrey (light pack, up to 220 g) (4/5 days): 8.37 euros
  • Home priority delivery EUROPAQ ( 3/4 days): The price depends on the weight of the order.

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of CORREOS, 24/24 h.

Depending on the destination and mode of delivery, the average time is 4 to 5 days for the Home delivery pack light and 3 to 4 days for the Home priority delivery. We do not guarantee these delays. Additional delays may be added (Customs control).

Denmark, Slovakia, Slovenia, Finland, Gibraltar, Greece, Ireland, Iceland, Lithuania, Norway, Albania, Armenia, Azerbaijan, Byelorussia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey Island, Latvia, Liechtenstein, Macedonia, Malta, Morocco, Moldova, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican, Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda , Santa Elena, Santo Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, United Arab Emirates, Afghanistan, Saudi Arabia, Australia, Bangladesh , Bahrain, Bhutan, Myanmar, Sri Lanka, Cook Islands, South Korea, Fiji, Micronesia, Taiwan, Philippines, Hong Kong, Guam, Indonesia, India, Iraq, Iran, Solomon Islands, Israel, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, Qatar, Kuwait, Kazakhstan, Laos, Lebanon, Macau, Mongolia, Malaysia, Marshall Islands, Martinique, Maldives, Nauru, New Caledonia, Brunei, Nepal, Norfolk Island, Vanuatu, Niue, New Zealand, Oman, Paraguay, Pakistan, French Polynesia, Papua New Guinea, Palestinian Territories, Pitcairn, Syria, Reunion, Mariana Islands, American Samoa, Samoa, Singapore, Saint Pierre and Miquelon, French Southern Territories, Tonga, Thailand, Tajikistan, Turkmenistan, East Timor, Tokelau, Uruguay, Tuvalu, Uzbekistan, Vietnam, Wallis and Futuna, Yemen, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua , Panama, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Venezuela, British Virgin Islands, Islands Virgin of the United States:

  • Home delivery (light pack) (14/30 days): The price depends on the weight of the order.
  • Home International economic delivery ( 14/30 days): The price depends on the weight of the order.

Depending on the destination and mode of delivery, the average time is 14 to 30 days. We do not guarantee these delays. Additional delays may be added (Customs control).

The CLIENT will receive the tracking number by e-mail. With this number  he will be able to follow the package on the web-site of CORREOS, 24/24 h.

What to do if parcel is damaged?

Despite all the care we take to prepare our packages, some of them may arrive damaged to our customers. To ensure that your claims can be dealt with as soon as possible, please note the following:

  • First of all, let us know your problem as soon as possible.
  • You must immediately refuse a damaged package from the supplier who is supposed to deliver it: the deliverer in the case of a home delivery, the manager of the relay point if you have opted for a delivery in relay point.
  • If you haven’t been able to refuse the package, and if you find any missing or damaged merchandise after opening your package, contact us by email at info@lidiacrochettricot.com. We will jointly evaluate the damage suffered and will indicate the steps to be taken to try to correct this damage to the best of our ability. To save time, we advise you to send photography’s of your damaged package as an attachment by e-mail to info@lidiacrochettricot.com (remember to mention your surname, first name, customer number and order number In your email).

If you have any questions about your delivery, you can reach us by e-mail at info@lidiacrochettricot.com.