SHIPMENT

The CLIENT will insert in the web page lidiacrochettricot.com all information useful for the proper processing of the shipment.

Once the payment is received, the order will be prepared for shipment within 24 working hours for Spain.

The shipping price depends on the destination of the package, and will always be added to the total price of the purchase.

LAINE LIDIA CROCHET TRICOT can deliver orders (if the postal service allows it on the day of payment of the order) to Spain (Peninsular, Baleares, Ceuta, Melilla and Canarias), Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Gibraltar, Greece, Ireland, Iceland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Albania, Armenia, Azerbaijan, Byelorussia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey Island, Latvia, Liechtenstein, Macedonia, Malta, Morocco, Moldova, Monaco, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican, Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda , Santa Elena, Santo Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, United Arab Emirates, Afghanistan, Saudi Arabia, Australia, Bangladesh , Bahrain, Bhutan, Myanmar, Sri Lanka, Cook Islands, South Korea, Fiji, Micronesia, Taiwan, Philippines, Hong Kong, Guam, Indonesia, India, Iraq, Iran, Solomon Islands, Israel, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, Qatar, Kuwait, Kazakhstan, Laos, Lebanon, Macau, Mongolia, Malaysia, Marshall Islands, Martinique, Maldives, Nauru, New Caledonia, Brunei, Nepal, Norfolk Island, Vanuatu, Niue, New Zealand, Oman, Paraguay, Pakistan, French Polynesia, Papua New Guinea, Palestinian Territories, Pitcairn, Syria, Reunion, Mariana Islands, American Samoa, Samoa, Singapore, Saint Pierre and Miquelon, French Southern Territories, Tonga, Thailand, Tajikistan, Turkmenistan, East Timor, Tokelau, Uruguay, Tuvalu, Uzbekistan, Vietnam, Wallis and Futuna, Yemen, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua , Panama, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Venezuela, British Virgin Islands, Islands Virgin of the United States.

The delivery is carried out according to the country, by the carriers chosen and available (SEUR-DPD, GLS, Correos or Mondial Relay). The price is established according to the weight, the value of the order or the type of delivery.

The CUSTOMER will receive the tracking number and link and by email. With this number he can track the package on the carrier’s website. This information is also available from the customer account (if the customer has created a customer account and placed his order while connected to this customer account; if a customer account is created but the order is placed without being connected, this order is considered as a guest order, therefore not available to consult from the customer account).

The CUSTOMER will be informed of the arrival of the package by email and / or SMS, according to the information entered at the time of the order.

For home deliveries, the package will be delivered to the CUSTOMER after proving their identity. In the absence of the CUSTOMER, the carrier will leave a notice. The carriers can pass a second time to deliver the package, but in this case, the customer will have to call the carrier client service to organize a second delivery attempt.

Packages will remain available at a collection point or carrier’s office for a period of time that was communicated by the carrier. Packages that have not been collected after this period will be returned to the sender. If a package is returned because it has not been picked up during this period of availability, the CUSTOMER must bear the shipping costs. So his order will be refunded, except the shipping costs.

Depending on the destination and the delivery method, the average time of delivery is given for information. We do not guarantee these times.

For countries outside the EU, the customer may pay taxes and customs clearance costs. (see conditions with the customs service directly in your country)

Estimated delivery times:

Estimated delivery times by country:

France (metropolitan, excluding Corsica):

  • SEUR/DPD (home delivery): 2/3 working days
  • GLS (home delivery): 2/4 working days
  • Mondial Relay (delivery to a pickup point): 5/6 working days

France (Corse):

  • Mondial Relay (home delivery, packages finally delivered by Colissimo): 4/8 working days
  • Mondial Relay (delivery to a pickup point): 5/6 working days

Monaco:

  • GLS (home delivery): 2/4 working days
  • Mondial Relay (delivery to a pickup point): 5/6 working days

Belgium:

  • SEUR/DPD (home delivery): 2/4 working days
  • Mondial Relay (delivery to a pickup point): 5/6 working days

Spain (peninsular):

  • SEUR (home delivery): 1/2 working days
  • GLS (home delivery): 1/2 working days
  • Punto Pack (Mondial Relay, delivery to a pickup point): 2/3 working days

Spain (Baleares):

  • SEUR (home delivery): 1/2 working days

Spain (Ceuta y Melilla):

  • SEUR (home delivery): 1/3 working days

Spain (Canarias):

  • Correos 48h (home delivery): 2 working days
  • Correos 72h (home delivery): 3 working days
  • Correos 72h (postal office delivery): 3 working days
  • SEUR (home delivery): 2 working days
  • SEUR maritime (home delivery): 7/11 working days

Portugal:

  • SEUR (home delivery): 2/3 working days
  • Punto Pack (Mondial Relay, delivery to a pickup point): 5/6 working days

Luxembourg:

  • SEUR (home delivery): 2/3 working days
  • Mondial Relay (delivery to a pickup point): 5/6 working days

Italy (excluding Sicily):

  • SEUR (home delivery): 2/4 working days

Italy (Sicily):

  • SEUR (home delivery): 4/6 working days

Germany:

  • SEUR (home delivery): 2/3 working days

Netherlands:

  • SEUR (home delivery): 2/3 working days

Austria:

  • SEUR (home delivery): 2/3 working days

Danemark:

  • SEUR (home delivery): 4/5 working days

Switzerland:

  • Correos (home delivery): 4/15 working days

United Kingdom (UK):

  • SEUR/DPD (home delivery): 4/6 working days

Rest of Europe countries:

  • Correos (home delivery): 5/15 working days

Canada:

  • Correos (home delivery): 15/45 working days

USA:

  • Correos (home delivery): 15/45 working days

Rest of the world:

  • Correos (home delivery): 15/45 working days

What to do if parcel is damaged?

Despite all the care we take to prepare our packages, some of them may arrive damaged to our customers. To ensure that your claims can be dealt with as soon as possible, please note the following:

First of all, let us know your problem as soon as possible.

You must immediately refuse a damaged package from the supplier who is supposed to deliver it: the deliverer in the case of a home delivery, the manager of the relay point if you have opted for a delivery in relay point.

If you haven’t been able to refuse the package, and if you find any missing or damaged merchandise after opening your package, contact us by email at [email protected]. We will jointly evaluate the damage suffered and will indicate the steps to be taken to try to correct this damage to the best of our ability. To save time, we advise you to send photography’s of your damaged package as an attachment by e-mail to [email protected] (remember to mention your surname, first name, customer number and order number In your email).

 

If you have any questions about your delivery, you can reach us by e-mail at [email protected].