📦 Delivery Information

📝 Information Required for Shipping

To ensure your order is properly processed, please make sure to provide all required information during checkout on www.lidiacrochettricot.com.

⏱ Order Preparation and Shipping

Once your payment is confirmed, your order will be prepared within 24 working hours (for Spain).

💰 Shipping Costs

Shipping costs depend on the destination, weight, value of the order, and the delivery method selected. They are automatically added to your total before payment.

🚚 Shipping Partners

Depending on the country and the selected option, your parcel will be delivered by UPS, GLS, Correos, or Mondial Relay (InPost).

📍 Shipping Destinations

We ship to the following countries, provided that postal services are available on the day of payment:

Europe:
Spain (mainland, Balearic Islands, Ceuta, Melilla, and Canary Islands), Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Gibraltar, Greece, Ireland, Iceland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Greenland, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, North Macedonia, Malta, Monaco, Moldova, Montenegro, Poland, Romania, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican.

Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Eswatini (Swaziland), Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Rwanda, Saint Helena, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.

Asia and the Middle East:
Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Myanmar (Burma), Cambodia, China, South Korea, United Arab Emirates, Fiji, Georgia, Guam, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, Oman, Uzbekistan, Pakistan, Philippines, Qatar, Singapore, Sri Lanka, Syria, Tajikistan, Taiwan, Thailand, Timor-Leste, Turkmenistan, Turkey, Vietnam, Yemen.

Oceania:
Australia, Cook Islands, Fiji, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Palau, Papua New Guinea, French Polynesia, Solomon Islands, Samoa, American Samoa, Tonga, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna.

Americas:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, South Georgia and the South Sandwich Islands, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, British Virgin Islands, U.S. Virgin Islands.

📦 Order Tracking

Once your order has been shipped, you will receive a tracking number via email, along with a link to track your parcel.
If you placed your order while logged into your customer account, tracking details will also appear in your personal space.
📌 Note: If you have a customer account but were not logged in at the time of purchase, your order will be treated as a guest order and will not appear in your order history.

🏠 Receiving Your Parcel

You will be notified of the arrival of your parcel by email and/or SMS, depending on the contact details provided and the chosen carrier.

For home delivery: the parcel will be handed over upon presentation of valid identification.
In case of absence, incorrect or unreachable address: the carrier may leave a delivery notice, attempt another delivery, or drop the parcel at a nearby pickup point. You will be notified of the selected option.

Parcels that are not collected within the specified time will be returned to Lidia Crochet Tricot. In such cases, you will be refunded for your order excluding shipping fees, which remain your responsibility.

⏳ Delivery Times

Delivery times vary depending on the country and carrier. They are provided for information purposes only and are not guaranteed.

🌍 Deliveries Outside the EU

Customs duties or import taxes may apply upon arrival in your country.
It is the customer’s responsibility to inquire with their local customs office.

⏱ Estimated Delivery Times

Delivery times are provided in working days (excluding weekends and public holidays) and may vary depending on the carrier and local logistics conditions.

  • 🇫🇷 France (mainland, excluding Corsica)
    UPS (home delivery): 2–3 days
    Mondial Relay (pickup point): 5–6 days
  • 🇫🇷 France (Corsica and other islands)
    Mondial Relay (home delivery via Colis Privé): 4–8 days
    Mondial Relay (pickup point): 5–6 days
  • 🇲🇨 Monaco
    UPS (home delivery): 2–4 days
    Mondial Relay (pickup point): 5–6 days
  • 🇧🇪 Belgium
    UPS (home delivery): 2–4 days
    Mondial Relay (pickup point): 5–6 days
  • 🇪🇸 Spain (mainland)
    GLS (home delivery): 1–2 days
    InPost (pickup point): 2–3 days
  • 🇪🇸 Spain (Balearic Islands)
    GLS (home delivery): 1–2 days
  • 🇪🇸 Spain (Ceuta & Melilla)
    GLS (home delivery): 1–3 days
  • 🇪🇸 Spain (Canary Islands)
    Correos 48h (home delivery): 2 days
    Correos 72h (home delivery or postal office): 3 days
    GLS (home delivery): 2 days
  • 🇵🇹 Portugal
    GLS (home delivery): 2–3 days
    Mondial Relay – Punto Pack (pickup point): 5–6 days
  • 🇱🇺 Luxembourg
    SEUR (home delivery): 2–3 days
    InPost (pickup point): 5 days
  • 🇮🇹 Italy (excluding Sicily)
    UPS (home delivery): 2–3 days
  • 🇮🇹 Italy (Sicily)
    UPS (home delivery): 2–3 days
  • 🇩🇪 Germany
    UPS (home delivery): 2–3 days
  • 🇳🇱 Netherlands
    UPS (home delivery): 2–3 days
  • 🇦🇹 Austria
    UPS (home delivery): 2–3 days
  • 🇩🇰 Denmark
    UPS (home delivery): 2–3 days
  • 🇨🇭 Switzerland
    Correos (home delivery): 4–15 days
  • 🇬🇧 United Kingdom
    UPS (home delivery): 2–3 days
  • 🇪🇺 Other European countries
    UPS (home delivery): 2–3 days
    Correos (home delivery): 5–15 days
  • 🇨🇦 Canada
    Correos (home delivery): 15–45 days
  • 🇺🇸 USA
    Correos (home delivery): 15–45 days
  • 🌍 Rest of the world
    Correos (home delivery): 15–45 days

📦 Received a Damaged Parcel? What to Do:

Despite the care we take in preparing our parcels, some may arrive damaged during transport. To ensure your claim is processed quickly, please follow these steps:

  1. Report the issue as soon as possible.
  2. If the parcel is visibly damaged, refuse the delivery from:
    – the courier (for home delivery),
    – or the pickup point agent (for relay deliveries).
  3. If you accepted the parcel and discover missing or damaged items, contact us promptly through one of the following:

Please include:

  • Photos of the damaged parcel
  • Your full name
  • Your order number

We’ll assess the issue with you and let you know how we will proceed to resolve it.